Client Coordinator Job Description (Part-Time)
A client coordinator is responsible for scheduling appointments between N2 Publishing account executives and local businesses. A client coordinator contacts local businesses via the telephone to arrange the appointments. Candidates must be comfortable making 40-80 outgoing calls a day. Previous phone experience a plus, but not required. Training is provided. Flexible schedule. Client coordinators typically work from home between 15-20 hours weekly during regular business hours. Pay and advancement opportunities available.
Requirements
Pleasant phone voice, great phone communication skills Computer with high speed internet Telephone with unlimited long distance Basic computer skills (Microsoft Office, Google Calendar, Etc.) Must be available between M-F, 9-5. Minimum 15 hours a week. No experience required
Pay
Client coordinators are paid $12 per qualified appointment scheduled.
Client coordinators typically schedule between 10-20 appointments weekly, depending on their work schedule. (Results do vary)
Client coordinators are paid every other week based solely on the number of appointments they schedule.
There is no maximum or minimum number of appointments that a client coordinator can schedule.
FAQ
How often is a client coordinator paid?
Client coordinators are paid every 2 weeks via direct deposit.
How is a client coordinator paid? Is there an hourly pay or salary? How much?
There is no base pay or hourly pay. Client coordinators are paid based on performance. A client coordinator makes $12 per appointment scheduled. A client coordinator can typically expect to schedule between 10-20 appointments per week, depending on how many hours they work and calls they make.
Is there a limit on how many appointments a client coordinator can schedule?
A client coordinator may schedule appointments for multiple people, thus providing them with a multitude of openings to schedule for each day. It is unlikely that a client coordinator will ever run out of appointments to schedule for any given week.
What hours/days does a client coordinator need to be available?
Client coordinators can make calls between 9 a.m. and 5 p.m. A client coordinator does not need to make calls for 8 hours straight. Most client coordinators typically work between 2-6 hours a day. Some client coordinators work 5 days a week for 2-4 hours each day. Others work less than 5 days a week, but work longer on the days that they are available. Each client coordinator consults with their supervisor to figure out the best schedule.
Can a client coordinator work from home?
Yes. Most client coordinators work from home.
As a client coordinator, am I responsible for my own phone costs?
Yes. The compensation from N2 of $12 per appointment scheduled is meant to also cover any phone costs. It is recommended that all client coordinators obtain an unlimited long distance phone plan.
What does a client coordinator need to get started from home?
A phone with an unlimited long distance plan. In addition, each client coordinator must have a computer with high-speed internet access.
Are client coordinators required to have a separate dedicated phone line and computer for work?
No, although some client coordinators prefer to have a dedicated phone line for convenience.
Are client coordinators independent contractors or employees?
Independent contractors.
Who does a client coordinator call? Is there a list of businesses supplied?
Each client coordinator will receive a list weekly of businesses to call.
Is there training provided? Will I need to travel for the training? How long does training last?
N2 provides training and support for all client coordinators. Initial training is through a few short tutorial videos available to view online. Additional one-on-one training is done over the phone. Client coordinators are able to start working within 1-2 days after being accepted for the position.
Is there any start-up cost? Do client coordinators pay for training? Are client coordinators paid for training?
There is no start-up cost for client coordinators who meet the requirements. While there is no cost for the training, client coordinators are not paid simply for going through the brief training program.
After the initial training, are there any meetings or ongoing training for client coordinators?
While initial training is brief, client coordinators will have continued support and training on a weekly basis. Additional training is provided through one weekly conference call on Monday mornings at 11:00 a.m. central, and on individual coaching calls.
